Return Policy

The returns can only be done on the following criteria.

• If wrong products are delivered
• If broken or damaged items are delivered.

***Conditions applied***

• Make sure to make a video before unboxing the delivered items. The video should be clear so that in case of any issue it is visible.
• Products cannot be returned if the correct items are delivered as per your placed order.

Refund policy

Once the products are picked up by the delivery partners the refund is processed. The timeline taken for refunding the money is 5 working days from the date of pick up. You can keep tracking your refund status from our website. The refund amount will be credited in the source account used at the time of purchase.

For either refund or return, you can mail us- Hello@Brassartifacts.com